Face à Face
Do you or a loved one need help?
We offer support regarding emotional or psychological stress, housing, mail services, and active listening.
If we are closed, please consult our emergency resources.
Open Monday, Tuesday, Thursday, and Friday from 9:00 a.m. to 5:00 p.m.
Please note: We are open Monday through Friday during the last week of each month for social assistance cheques.
Our Services
By appointment
Counselling service
We offer free and confidential individual support for up to 15 weeks for people experiencing emotional or psychological stress.
Call first
Active Listening Service
Confidential listening service that is available in person or by phone. This service is for anyone experiencing personal or social difficulties.
Contact us first
Mail reception
A secure and confidential service for receiving your mail if you do not have a fixed address.
By appointment
Housing search
A housing search service for individuals without Internet access, as well as referrals to resources such as shelters and low-income housing.
How it works
- Call us or come see us during our opening hours.
- We will listen to you in complete confidentiality.
- We will guide you toward the appropriate support or help you make an appointment with a staff member or a volunteer.
Our mission
Serving the community since 1983, the Face à Face Listening and Intervention Centre is a non-profit community organization dedicated to supporting socially isolated and vulnerable individuals, with an emphasis on those who are at-risk, or who are currently experiencing unstable housing conditions.
We use an intervention-based approach that focuses on facilitating humanistic partnerships, personal empowerment, as well as community-based efforts to encourage social reintegration and individual fulfillment.
To fulfill our mission, Face à Face employs frontline psychosocial interventions consisting of active listening, long-term counselling, as well as housing search and mailbox services.
Our vision
Everyone deserves access to secure housing, to be listened to and to be given hope when they think they have none. We strive to create an inclusive society where every individual, regardless of their past challenges or circumstances, is empowered to reintegrate fully in the community and thrive.
Support our work
Your contribution helps us offer essential support to those who need it.